FAQ for Health Services 

1. How do I make an appointment for my ecommerce purchase?

   
   A: For Essential, Non-Fasting Health Screening & Live Well Health Screening (Raffles Classic, Lifestyle, Non-Fasting Wellness Essential, Non-Fasting Wellness Premier, Live Well Deluxe, Live Well Deluxe Plus & Live Well Executive), please book your appointment via here.
   
   

   Steps to book an appointment online:

   
   
   
   
   1. Input the CAPTCHA
   2. Select “Health Screening Appointment”
   3. Select the name of your package, for e.g. “Raffles Live Well Deluxe Plus (Ladies)” in the “Purpose of Visit”
   4. Select your preferred clinic and preferred date for the appointment.
   5. Enter the reference number found in your redemption letter.
   6. Select “No” in the “Corporate Client?”
   7. Click on "Next"
   8. Input your personal details and proceed with “Submit” if you agree with the Terms and Conditions of Use and PDPA.
   
   For Enhanced Health Screening (Raffles Deluxe, Deluxe Plus, Executive, Executive Plus, Elite & Platinum), please call 6311 1222 (24 hours) or email healthscreenersappt@rafflesmedical.com and quote “RHS E-health”
   
   For Heart Screening (Raffles Healthy Heart Screening, Heart Arrhythmias Screening, Sudden Cardiac Arrest Screening, & Raffles Comprehensive Health and Heart Screening), please call 6311 2260 (office hours) or email heartcentre@rafflesmedical.com, and quote “E-Comm Heart Package”.
   
   For Lasting Power of Attorney Review, please call your preferred clinic and quote “LPA E-health”
   
   For Traditional Chinese Medicine services, please call 6311 2388 (office hours) or email chinesemedicine@rafflesmedical.com, and quote “TCM E-Health”.
   
   For vaccinations, prior to your visit, please call your preferred clinic and quote “Vaccination E-Health” to book your vaccination, and the selected vaccine. A doctor's consultation is required.
   
   For courses and workshops, please follow the instructions on your redemption letter or product page to book the seat for your course. 
   
   For information on how to find the reference number, please click here.

2. What do I need to bring for my health screening appointment / vaccination?

   
   A: You will receive a letter via email for each service you have selected and purchased online. Please bring along your NRIC / FIN / Passport and the letter that was emailed to you. 
   
   You can either show the clinic staff a printout of the letter, or you can show the letter from your mobile device.

3. Can I add and make payment for additional tests in my health screening package online?

   
   A: Selection and payment for additional tests are currently not available online. If you wish to have additional tests, you may inform our clinic staff during your health screening appointment. Payment will be made directly at the clinic.

4. Can I still purchase the packages online if I am entitled to a corporate rate / corporate health screening?

   
   A: Currently, corporate rates or corporate health screening services are not applicable on our website. Please email us directly at myhealthscreeners@rafflesmedical.com for all corporate enquiries.

5. What are the consultation charges applicable for vaccinations?

   
   A: The practice cost and doctor’s consultation charge at first visit are included in the vaccination cost. The price of vaccination does not include any related serology tests.

6. If I have made a purchase for two health screening packages / vaccinations in a single order, can I get two separate invoices?

   
   A: One invoice will be issued for all items purchased within a single order. If you require a separate invoice for each package, please place separate orders.

7. Can I make changes to my order?

   
   A: As we process your order(s) immediately after payment is made, we are unable to make any amendments or cancellations to your order(s).

For General FAQs, please click here.